2 روز پیش | کد آگهی: 10486961
دسته‌بندی شغلی
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موقعیت مکانی
تحصیلات
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محل فعالیت
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مزایا
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مهارت ها و زبان ها
نرم افزار Microsoft Access - نرم افزار Microsoft Excel - نرم افزار Microsoft Powerpoint - نرم افزار Microsoft Word - نرم افزارهای office
نوع همکاری
سایر اطلاعات
Job Description Monitor continuously 24 7 the status performance and alarms of all network nodes and segments Carrying out all regular O M routines and preventive maintenance activities Acknowledge alarms based on agreed OPI and customer requests Detect critical and major alarms within SLA check the alarms that appeared in the NMS confirm no relation with the ongoing CR WO in the network and perform 1st level action commands before alerting Inform Technical leaders about the important outages and updates within internal SLA Ensure escalation to the Network operation management in case the alarm is not cleared within the SLA Perform health check process Ensure that proper alarm handling and escalation procedures are followed ensure the shortest possible reaction and remedy time applicable to specific fault categories and attain required service levels Check in the NMS and Trouble ticket system if the problem is related to ongoing alarm check if the alarm is related to a lack of coverage Open TT Network fault or customer complaints in the trouble ticket system within the agreed SLA Coordinate the remedy of failures by diagnosing the fault Full observation on ticket dashboard and follow up with BO Province and other teams Close the trouble ticket when the alarm Customer complaints are confirmed that they are resolved and verification of ticket comment Update the ticket with information related to the problem best practice information related to the field access complaints area Handover clean ticket dashboard to next shift Report and address without delay any deviations and anomalies for OSS Monitoring and ticketing systems Ensure all the information regarding the trouble Alarms customer complaints is completed in the system Trouble ticket system CRM Network database Effective and complete handover for running incidents among shifts Requirements Work In Shift Familiarity with the basic concepts of mobile networks 2G 3G 4G Familiarity with Network Familiarity with CCNA Minimum technical knowledge in IT field Very familiar with Schneider Electronic Devices Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations Analytical and problem solving Teamwork Ability to work under pressure Agility At least Bachelor s degree in Electricity Power Telecommunications Electronics IT Computer Engineering and ITC Intermediate level in English Intermediate level in MS Office Word Excel PowerPoint Access Visio etc Full time availability 24 7 to support after office hours and be able to relocate within the country تهران تهران ونک تمام وقت نقش اول کیفیت نَک کارشناس جنسیت فقط آقا تلکام
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