استخدام experience journey owner

توضیحات آگهی

About the Role
We are looking for a Experience Journey Owner to join our Experience Strategy Discovery team This role is responsible for identifying analyzing and framing key customer and seller experience problems and opportunities through data analysis Voice of Customer research and journey insights
The Business Analyst as an Experience Journey Owner translates complex data feedback and journey observations into structured insights clear problem statements and decision ready recommendations for cross functional teams and management This is an Individual Contributor role focused on problem discovery deep analysis and analytical direction rather than operational execution ownership
Key Responsibilities
Analyze customer and seller experience data to identify trends friction points root causes and improvement opportunities
Conduct deep dive analyses on KPIs VOC user behavior journey performance and operational signals to uncover actionable insights
Translate data research findings and journey observations into structured insights clear problem statements and decision ready recommendations
Support metrics governance by defining reviewing validating and improving experience related KPIs and measurement frameworks
Monitor key experience and performance metrics interpret KPI movements detect deviations and assess business impact
Develop and update end to end customer and seller journey maps to identify pain points bottlenecks drop offs and moments of truth
Collaborate with Marketing Product Commercial Operations and Technology teams to align on experience priorities and evidence based decisions
Present findings in a clear business relevant way and act as an analytical advisor on experience related topics
Qualifications Experience
Minimum 2 years of relevant experience in areas such as Business Analysis Business Intelligence Insight Customer Experience or related analytical roles
Bachelor s degree or higher in MBA Management Industrial Engineering Computer Engineering or related fields
Technical Competencies
Data Analysis
Data driven Thinking
Trend Analysis
Problem Identification
Problem Framing
Root Cause Analysis
Insight Generation
VOC Research Design
Journey Mapping
Stakeholder Management
Business Storytelling Communication
Metrics Governance
Trade off Decision Traceability
Required Tools
SQL
Python
Power BI
Presentation tools
Journey mapping collaboration tools
Behavioral Competencies
Structured Thinking
Critical Thinking
Ownership
Curiosity
Attention to Detail
Ambiguity Management
Plus
Documentation tools
Product analytics tools
Survey VOC tools
Qualitative research synthesis tools
شرکت دیجی کالا Digikala
دسته بندی تحقیق و توسعه
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها KPIs Business Power BI
شهر تهران تهران