استخدام (account management specialist (social commerce

توضیحات آگهی

About SnappPay
SnappPay is the first and leading BNPL provider in Iran started in 2020 We are leveraging Financial Technologies to reshape Iranian s experience of consumer credit Supporting Snapp Group s mission of enhancing Iranian people s quality of life through Internet services SnappPay s mission is to bring financial freedom to all Iranian by providing them with better smarter and more efficient solutions for payment and shopping
About the Role
We are looking for an Account Management Specialist in our Social Commerce business line to manage and retain onboarded Instagram merchants by ensuring operational excellence and consistent sales performance across active categories
Responsibilities
Serve as the primary contact point for active Social Commerce merchants ensuring smooth financial settlements and issue resolution
Monitor merchant activity orders payment success rate link usage SLA compliance through dashboards and direct communication
Conduct regular check ins with merchants to collect feedback identify pain points and upsell new features or campaigns
Support merchants in adopting SnappPay s BNPL features and best practices to boost order volume and customer trust
Coordinate with Finance and Support teams for settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics initiate reactivation plans for low performing or inactive merchants
Document success stories insights and improvement recommendations for cross functional reporting
Requirements
Strong communication and negotiation skills verbal written
Familiarity with Instagram business pages e commerce platforms and local social commerce dynamics
Proactive problem solver able to identify issues quickly and provide practical win win solutions for merchants and internal team
Disciplined in documentation
Customer centric mindset with resilience in handling objections
Teamwork attention to detail and the ability to work under weekly performance cycles
Ability to handle wage situations
Ability to manage multiple stakeholders including merchants internal teams and partners with professionalism and clarity
شرکت اسنپ پی Snapp Pay
دسته بندی فروش و بازاریابی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها Account Management اصول و فنون مذاکره فروش
شهر تهران تهران