استخدام senior operations specialist

توضیحات آگهی

Are you passionate about optimizing operations and driving performance excellence SnappBox is seeking a Senior Operations Specialist to join our dynamic team In this role you will be at the forefront of resolving issues evaluating performance and implementing data driven decisions to enhance our customer centric approach
About Us
SnappBox is the leading on demand delivery service in the Middle East dedicated to providing fast reliable and efficient delivery solutions Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction We value collaborative excellence continuous improvement and a data driven mindset to ensure we meet and exceed our customers expectations
Key Responsibilities
Analyze logistics operations to identify performance trends and areas for improvement
Develop and implement performance metrics and KPIs to monitor operational efficiency
Collaborate with cross functional teams Product Data QC etc to optimize logistics processes and workflows
Utilize data analytics tools to generate insights and recommendations for operational improvements
Prepare and present performance reports to senior management
Conduct root cause analysis of operational issues develop corrective action plans and translate analysis results into business recommendations
Stay up to date with industry trends and best practices in logistics and analytics
Build strong relationships with key accounts anticipate customer needs and execute action plans to exceed expectations and deliver an exceptional experience
Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements SLAs
Translating customer s strategy and priorities into a joint innovation roadmap and building a product development pipeline
Developing internal and external processes for delivery operations understanding drivers of low performance identifying critical operational improvements and defects scaling those improvements and monitoring their performance over time
Ensuring the establishment and strengthening of the relationship with key accounts
Qualifications
At least 2 years of experience in operations logistics supply chain management Data analytics Business Analytics Business line management or project management
Proven experience in business operations and performance analysis
Strong analytical skills and proficiency in data analytics tools we are using Excel SQL and Power BI
Having strong analytical skills and experience with quantitative data analysis deep actionable insights modeling and advanced test plan design and analysis
Excellent problem solving abilities and attention to detail
Ability to work independently and as part of a team
Knowledge of logistics operations and systems is a plus
Excellent communication and interpersonal skills are a must with fluency in both Farsi and English
Bring a strategic and analytical mindset to the table with the ability to envision and execute innovative solutions to complex operational challenges
Thrive in a fast paced environment with the ability to work under pressure and meet tight deadlines 24 7 availability to address urgent issues is essential
Benefits
Comprehensive health dental and vision insurance
Opportunities for professional growth and development
A collaborative and innovative work environment
Learning budget
Transportation discount and voucher
Organizational food discount
Hybrid and flexible working hours
شرکت اسنپ باکس Snappbox
دسته بندی مهندسی صنایع و مدیریت صنعتی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها Operations عملیات Microsoft Excel SQL
شهر تهران تهران