استخدام merchant support specialist

توضیحات آگهی

About SnappPay
SnappPay is the first and leading BNPL provider in Iran started in 2020 We are leveraging Financial Technologies to reshape Iranian s experience of consumer credit Supporting Snapp Group s mission of enhancing Iranian people s quality of life through Internet services SnappPay s mission is to bring financial freedom to all Iranian by providing them with better smarter and more efficient solutions for payment and shopping
About the Role
We are looking for a Merchant Support Specialist during the evening hour to manage and retain onboarded potential social commerce merchants by ensuring operational excellence and consistent support across active categories
Responsibilities
Serve as the primary contact point for active and potential Social Commerce merchants
Support merchant activity Contracts payment SLA compliance through direct communication
Conduct regular check ins with merchants to collect feedback identify pain points and upsell new features or campaigns
Support merchants in adopting SnappPay s BNPL features and best practices to boost order volume and customer trust
Coordinate with Finance and Support teams for settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics initiate reactivation plans for low performing or inactive merchants
Document success stories insights and improvement recommendations for cross functional reporting
Requirements
Familiarity with Instagram business pages e commerce platforms and local social commerce dynamics
Teamwork attention to detail and the ability to work under weekly performance cycles
Customer centric mindset with resilience in handling objections
Disciplined in documentation
Strong communication skills verbal written
Ability to handle wage situations
Working Days and Hours
Saturday to Friday 4 to 10 PM
One permanent day off during the week non weekend
The position is on site during the first month and hybrid thereafter
شرکت اسنپ پی Snapp Pay
دسته بندی پشتیبانی و امور مشتریان
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مهم نیست
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها پشتیبانی ارتباط با مشتریان و پشتیبانی
شهر تهران تهران