استخدام ict) service desk specialist)

توضیحات آگهی

In the story of Snappfood we believe in creating value that goes beyond the ordinary We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity intelligence and agility
We are waiting for you to continue this story
Responsibilities
Provide technical support and troubleshooting assistance to end users regarding hardware software network and other ICT related issues
Respond to incoming service requests and incidents via various communication channels phone email ticketing system in a timely and professional manner
Diagnose and resolve technical problems escalating complex issues to appropriate teams or specialists when necessary
Install configure and maintain computer systems applications and peripherals
Document and track all service requests and incidents ensuring accurate and detailed records of actions taken and resolutions provided
Provide user training and support on ICT tools and systems
Conduct regular system checks and maintenance tasks to ensure optimal performance and reliability
Stay updated with emerging technologies industry trends and best practices to continuously improve service delivery and support processes
Contribute to the development and improvement of IT service management procedures and documentation
Requirements
A minimum of 3 years of experience in an ICT support role preferably in a service desk environment
Demonstrated expertise in troubleshooting and resolving hardware software and network issues
Experienced in incident management and ticketing systems
Experienced in providing remote support and using remote desktop tools
Knowledge of Active Directory Exchange and other directory services and email systems
Proficient in supporting and maintaining common operating systems Windows macOS Linux and productivity applications
Familiarity with networking concepts TCP IP protocols and network troubleshooting
Benefits
Vouchers for Vacations Gym Therapy Sessions Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood s Discount codes
Loans
شرکت اسنپ فود Snappfood
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها ICT Service Desk active directory tcp ip
شهر تهران تهران