استخدام data analyst

توضیحات آگهی

We are looking for a Data Analyst to join SnappMarket s Call Center team You will work with operational data to identify business insights monitor performance and support data driven decision making across Call Center operations
Key Responsibilities
Build and maintain Power BI and Metabase dashboards and analytical reports
Analyze Call Agent Ticket Order QC and operational data
Monitor key Call Center KPIs such as AHT SLA Service Level Productivity Occupancy and Quality Score
Perform root cause and deep dive analysis to identify performance gaps and operational issues
Translate business requirements into SQL queries datasets reports and actionable insights
Ensure data accuracy and consistency across dashboards and reports
Automate recurring reports and analytical processes where possible
Work closely with Call Center Operations QC and Data Engineering teams
Requirements
3 years of experience in Data Analysis BI
Strong SQL skills and experience working with large datasets
Strong experience with Power BI Metabase and Excel Google Sheets
Working knowledge of Python or R
Strong analytical and problem solving skills
Good understanding of business and operational KPIs
Ability to translate business problems into structured data solutions
Strong communication and stakeholder management skills
شرکت اسنپ مارکت Snapp Market
دسته بندی تحقیق بازار و تحلیل اقتصادی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار کمتر از سه سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها SQL تجزیه و تحلیل Data Analysis
شهر تهران تهران