کارشناس it help desk

توضیحات آگهی

We are looking for an experienced service oriented IT Help Desk Specialist to provide day to day technical support in a fast paced environment You will support end users resolve IT issues and collaborate with Infrastructure Security and DevOps teams to keep daily operations running smoothly
Responsibilities
Install configure and troubleshoot Windows systems desktop and laptop hardware and peripherals provide basic support for macOS and Linux
Resolve network connectivity issues including LAN Wi Fi DNS DHCP and VPN and support basic network equipment and cabling
Support Microsoft Outlook and Exchange including connectivity profiles synchronization mailbox access and email delivery issues
Prioritize and manage support tickets document solutions in the internal knowledge base and escalate complex incidents to the relevant technical teams
Requirements
2 3 years of experience in IT Help Desk or IT Support including experience in an organization with more than 200 employees
Strong Windows troubleshooting skills and a solid understanding of networking fundamentals
Hands on experience supporting FortiClient VPN and Microsoft Outlook Exchange
Experience with ticketing systems such as Jira Service Management OTRS or similar tools
Familiarity with basic information security principles and the ability to read English technical documentation
Strong communication teamwork and time management skills with a patient service oriented approach and ownership of issues through resolution
شرکت گروه اسنپ
دسته بندی شبکه امنیت و زیرساخت و دواپس
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کامپیوتر و فناوری اطلاعات
سابقه کار کارمند کارشناس
حقوق توافقی
شهر تهران