senior business analyst

توضیحات آگهی

About the Role AloPeyk is one of Iran s most diverse logistics platforms offering different delivery solutions for customers couriers vendors and business partners As the company continues to grow in an operationally complex environment the CX team is looking for a CX Senior Business Analyst to support data driven decision making analyze stakeholder experience monitor key CX and operational metrics and turn data and feedback into clear insights and improvement opportunities Key Responsibilities Extract clean and analyze data related to customers couriers vendors and business partners Prepare recurring and ad hoc reports on CX operational performance stakeholder feedback complaints churn and service quality Monitor key CX and operational KPIs through reports and analysis Support and analyze voice of customer data from different channels Identify process inefficiencies root causes friction points and improvement opportunities across different services and journeys Collaborate with Product Operations Support Data Growth and Marketing teams to validate findings and translate insights into action plans Track the impact of improvement actions and prepare clear reports for management Requirements 2 4 years of experience in Data Analysis CX Analytics Support Analytics Business Analysis Operations Analysis or similar roles Strong analytical skills and hands on experience with Python SQL Excel and Google Sheets Ability to use Python for data cleaning exploratory analysis segmentation reporting and working with structured datasets Ability to write SQL queries to extract join and analyze data from different sources Ability to work with complex datasets analyze different stakeholder segments and connect data findings to business problems Familiarity with CX and operational metrics such as satisfaction service quality delay cancellation complaint churn retention and support performance Strong problem solving system thinking and root cause analysis skills Ability to prepare clear concise and management ready reports Good communication skills and ability to work with cross functional teams Preferred Qualifications Familiarity with BI or dashboard tools such as Power BI Looker Studio Tableau Metabase or similar tools Previous experience in logistics delivery marketplace e commerce ride hailing or online service businesses Experience with support center data complaint analysis or operational process improvement Familiarity with survey analysis and customer feedback studies تهران تهران بلوار کشاورز تمام وقت الوپیک کارشناس ارشد جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین