استخدام service desk specialist

توضیحات آگهی

We are seeking a customer focused Service Desk Specialist to provide remote and on site IT support across our store locations ensuring reliable IT equipment network connectivity and daily operations
Main Responsibilities
Provide first line technical support to users via phone email and the ticketing system
Diagnose and resolve hardware software peripheral and network issues promptly escalate unresolved cases
Record issues and resolutions maintain technical documentation and the service catalog and recommend process improvements
Conduct periodic and as needed store visits for troubleshooting maintenance and IT support
Configure maintain and troubleshoot routers switches and wireless access points
Coordinate with ISPs and internal teams to resolve internet connectivity and IT infrastructure issues
Main Requirements
Strong hardware software and peripheral troubleshooting skills including complex issues through remote and on site support
Familiarity with Active Directory administration including user creation removal password resets account unlocks OUs and group memberships
Solid understanding of TCP IP IP addressing subnetting routing DHCP DNS NAT and network troubleshooting
Hands on experience with network equipment including basic configuration routing firewall rules and connectivity troubleshooting
Strong problem solving communication and customer service skills with accurate ticket tracking
Willingness and ability to travel between store locations including other cities when requiredin
شرکت اسنپ مارکت Snapp Market
دسته بندی IT DevOps Server
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار سه تا شش سال
حقوق توافقی
جنسیت مهم نیست
شهر تهران تهران