international customer support specialist; armenia

توضیحات آگهی

At Rooberah we have an online software service with global reach To keep our 24 7 customer support running flawlessly we are looking for a motivated capable and highly fluent English communication in love person with the ability to speak Armenian to join our support team This is an international role specifically for Armenian people living in Iran willing to relocate to Yerevan The Context What makes this role unique Rooberah operates B2B ly meaning our clients are other businesses There is a massive difference between B2B and B2C support For businesses problems are deeper more complex and carry much higher stakes That s why support is our front line and customer satisfaction is our ultimate mission We truly believe that happy customers come from two things a great product and exceptional support Your Responsibilities Duties Master the Product Deeply understand all aspects and features of our software Be a Problem Solver Communicate effectively diagnose issues and provide the best solutions Show Up for the Team Be reliable during assigned shifts to ensure uninterrupted 24 7 coverage Bridge the Gap Escalate root cause technical issues to internal teams for effective resolution Work Flexible Hours Work a mix of day and night shifts typically 2 night and 3 day shifts a week Relocate Be ready and willing to relocate to Armenia What We Are Looking For Requirements The Right Heart Deep empathy and a strong motivation to keep customers happy The Right Mind High intelligence to grasp the product quickly and identify issue patterns Flawless English High fluency across all 4 skills all communication is in English Teaching study background is a plus Armenian Speaker Fluency in Armenian a valid passport and the ability to relocate Bonus Languages Ability to speak French Spanish German or Turkish is a major plus Team Spirit A strong passion for teamwork and collaboration Shift Readiness Flexibility for a rotating schedule around 22 day night shifts per month Experience Prior customer support or English centric work experience is a big advantage Perks Benefits of Working at Rooberah Supplementary health insurance Healthy lifestyle budget Learning allowance Team building budgets Complimentary breakfast lunch and dinner Corporate online taxi panel Unique Experiences budget Important Details Location This is an in person role located in Armenia Ready to apply If you have the skills listed above and want to experience life in Armenia in a dynamic fast paced startup environment complete with all its energy agility and excitement send us your resume We can t wait to meet you خارج کشور تمام وقت تجارت هوشمند روبه راه کارشناس جنسیت تفاوتی ندارد اینترنت تجارت الکترونیک خدمات آنلاین