technical account manager (tam)

توضیحات آگهی

About the Role At Fanap we believe in building a better future through responsibility collaboration innovation and continuous learning As we continue to expand our cloud infrastructure services we are looking for a Technical Account Manager TAM who is passionate about technology and customer success In this role you will serve as the primary technical advisor for our customers helping them maximize the value of our cloud solutions You will build trusted relationships understand customers technical and business objectives and work closely with Engineering Operations and Product teams to deliver reliable scalable and high quality solutions Your expertise will play a key role in driving customer satisfaction long term partnerships and successful adoption of our cloud services Your Role on the Team Serve as the primary technical point of contact and trusted advisor for assigned customers Build and maintain strong long term customer relationships by understanding technical challenges and business goals Provide technical guidance on cloud infrastructure DevOps practices and solution architecture to help customers optimize their environments Collaborate with Engineering Operations Product and Support teams to investigate troubleshoot and resolve technical issues Proactively monitor customer environments identify potential risks and recommend improvements to enhance performance reliability and security Drive customer success through regular technical reviews proactive communication and strategic technical consultation Advocate for customer needs by communicating product feedback and technical requirements to internal teams Support customers during onboarding adoption upgrades and implementation of new cloud services and features Ensure timely follow up and ownership of customer issues until successful resolution Requirements Good understanding of Linux cloud infrastructure and DevOps concepts Familiarity with container technologies Kubernetes virtualization and networking principles Strong troubleshooting analytical and problem solving skills Ability to communicate complex technical concepts clearly to both technical and non technical audiences Excellent verbal and written English communication skills Experience in a customer facing technical role such as Technical Support Solutions Engineering Technical Account Management or Customer Success is preferred Preferred Qualifications Experience working with public or private cloud platforms Familiarity with Infrastructure as Code IaC and automation tools such as Ansible or Terraform Basic knowledge of CI CD pipelines and modern software delivery practices Experience with monitoring logging and observability tools Cloud or Linux related certifications are considered a plus Soft Skills Excellent interpersonal and relationship building skills with the ability to establish trusted customer partnerships Strong collaboration and cross functional teamwork Customer first mindset with a proactive and consultative approach Ownership mentality with excellent problem solving and decision making abilities Strong organizational skills with the ability to manage multiple customer engagements simultaneously Adaptability continuous learning mindset and a passion for emerging cloud technologies تهران تهران جردن تمام وقت فناپ کارشناس جنسیت تفاوتی ندارد فناوری اطلاعات نرم افزار و سخت افزار