it help desk

توضیحات آگهی

Responsibilities Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by clients Walk clients through the problem solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow up and update customer status and information Pass on any customer feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to procedures Requirements Bachelor s degree in IT Computer Science or relevant fields At least 3 years of experience as an IT support technician Help Desk Good understanding of computer systems mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills تهران تهران آرژانتین تمام وقت فارما آپریشنز گروه کوبل کارشناس جنسیت تفاوتی ندارد دارو