استخدام loyalty club manager

توضیحات آگهی

Mission
Lead and develop Snapp s driver loyalty ecosystem by designing and optimizing engaging loyalty programs partnerships and community initiatives that increase driver engagement retention satisfaction and long term value for both drivers and Snapp
Key Responsibilities
1 Driver Loyalty Program
Lead the end to end strategy operations and continuous improvement of the Driver Loyalty Program
Define and execute initiatives that increase driver participation engagement satisfaction and retention
Analyze program performance and driver behavior to identify opportunities for growth and optimization
Collaborate with Product Tech Marketing Operations and other cross functional teams to improve loyalty experiences and program functionality
Manage program budgeting resource allocation reporting and ROI optimization
2 Loyalty Partnerships Venture Management
Collaborate with Snapp ventures and external partners to source develop and integrate valuable offers and benefits for drivers
Build and maintain strategic partnerships aligned with driver needs and loyalty objectives
Lead negotiations with partners to secure relevant scalable and cost effective benefits
Evaluate the performance and business impact of partnerships and continuously optimize the partner portfolio
3 Promoters Club
Lead the operations performance management and growth of the Promoters Club
Develop loyalty initiatives that strengthen driver engagement and community participation
Monitor membership engagement and performance metrics and identify opportunities to improve the club s impact
Ensure alignment between Promoters Club initiatives and the broader Driver Loyalty strategy
4 Data Performance Optimization
Define and monitor key KPIs across loyalty programs partnerships and community initiatives
Use data and customer insights to evaluate program effectiveness and make data driven decisions
Develop regular performance reports and translate insights into actionable initiatives
Continuously optimize loyalty initiatives based on driver feedback behavioral data and business outcomes
5 Leadership Cross functional Collaboration
Lead coach and develop the loyalty team to achieve strategic and operational objectives
Foster effective collaboration across Product Tech Operations Marketing Finance and other relevant teams
Drive multiple initiatives simultaneously while maintaining clear priorities ownership and delivery standards
Act as the key owner and subject matter expert for driver loyalty within the organization
Requirements
5 years of experience in Loyalty CRM Customer Engagement Marketing Operations or a related field
Proven experience in designing managing and optimizing customer driver loyalty or engagement programs
Experience in people leadership and team management
Strong analytical skills with the ability to use data and KPIs to drive business decisions
Strong understanding of loyalty mechanics customer engagement retention and community building strategies
Strong communication stakeholder management and negotiation skills
Proven ability to manage cross functional projects and multiple priorities in a fast paced environment
Strong problem solving and strategic thinking capabilities
Familiarity with CRM customer data analytics and standard business tools
Experience in technology ride hailing transportation marketplace or other consumer facing businesses is highly preferred
Bachelor s degree in Business Marketing Management or a related field advanced degree is a plus
Key Competencies
Customer Loyalty Expertise
Analytical Data Driven Decision Making
Strategic Thinking Planning
Leadership Team Management
Stakeholder Management Communication
Negotiation Partnership Management
Problem Solving
Customer Driver Centric Mindset
Emotional Intelligence
Project Management
CRM Technical Proficiency
KPIs Success Measures
Driver loyalty program participation engagement and retention
Improvement in driver churn and long term engagement
Growth and performance of Promoters Club
Value and utilization of partner benefits
ROI and budget efficiency of loyalty initiatives
Successful delivery and optimization of strategic loyalty initiative
شرکت اسنپ Snapp
دسته بندی تحقیق بازار و تحلیل اقتصادی
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی کارشناسی
سابقه کار بیش از شش سال
حقوق توافقی
جنسیت مهم نیست
مهارت ها Customer Product
شهر تهران تهران