استخدام کارشناس پشتیبانی نرم‌افزار (شیفت عصر دورکاری)

توضیحات آگهی

A Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to our Global B2B SaaS He She works with our product team Our customers are English speakers so this job position is just for people who are professional and advanced in all English language skills
His Her duties include taking phone WhatsApp calls from customers or communicating with them through messaging or ticket platforms helping customers diagnose technical issues and performing the customer support process
Duties and responsibilities
Handling customer technical support cases through phone message or ticket
Updating the knowledge base with tech articles and brief documents
Onboarding new customers
Maintaining system functionality by testing the software
Knowledge and skills
Knowledge of mainstream mobile device platforms like Android and iOS
Ability to deal with challenging customer conversations
Familiar with programming languages and software engineering concepts
Good skill in writing short technical documents
شرکت دانش بنیان کیو Q Company
دسته بندی وب برنامه نویسی و نرم افزار
نحوه همکاری تمام وقت دورکاری
نوع همکاری دورکاری
مدرک تحصیلی مهم نیست
سابقه کار مهم نیست
حقوق از 40 000 000 تومان
جنسیت مهم نیست
مهارت ها پشتیبانی نرم افزار پشتیبانی Technical Support
شهر تهران تهران