استخدام customer support qc برای کافه بازار در تهران

توضیحات آگهی

کافه بازار در تهران جهت تکمیل کادر خود از افراد واجد شرایط ذیل دعوت به همکاری می نماید
Description
job title
As a QC Specialist your goal is to maintain a high and consistent level of support quality across the team It is your responsibility to ensure that Customers receive the same excellent treatment regardless of the support channel used or the agent contacted
Responsibilities
Review support conversations calls emails etc
Identify support issues and report them
Creating reports indicating performance for stakeholders
Participates in the design of QC plans and quality standards
Preparing and implementing quality assurance policies and procedures
Performing routine inspections
Support specialist training
Update the knowledge base
Review Customer complaints and take appropriate actions
Perform other duties as assigned
Requirements
Excellent problem solving and analytical skills
Keen attention to detail
In depth understanding of company standards
Up to date knowledge of industry standards and KPIs
Documentation and reporting skills
Having a focused mind and the ability to prioritize and operate under pressure and being able to multitask
Responsive team oriented personal style for effective communication with users and colleagues both verbal and written
Must adapt well to change and successfully set and adjust priorities as needed
On call proactive solution orientated creative and able to think and learn quickly
Knowing tools methods and concepts of quality control
Must be proficient with Microsoft Office and Google s G Suite
Related job experience is a plus
Benefits
Talented colleagues and an interesting work environment
Supplementary health insurance
Various workplace entertainment
Customer support QC
در صورت مشاهده ناقص به راست بکشید
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام رزومه خود را ارسال نمایند
شرکت کافه بازار
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مقطع تحصیلی اعلام نشده
سابقه کار سابقه ندارد
حقوق حقوق توافقی
جنسیت آقا و خانم
شهر تهران