استخدام customer relations specialist برای کافه بازار در تهران

توضیحات آگهی

کافه بازار در تهران جهت تکمیل کادر خود از افراد واجد شرایط ذیل دعوت به همکاری می نماید
Description
job title
As a Customer Relations Specialist you will join Metrix a business unit within Pegah tech
We are searching for a detail oriented proactive and responsible Customer Relations Specialist who can seamlessly handle customer accounts drive related financial processes to completion and maintain effective cross functional coordination across the organization
If you take pride in organization thrive on bringing tasks to full resolution interact with clients patiently and professionally and naturally spot paths for business enhancement along with fulfilling daily responsibilities we would love to connect with you
Responsibilities
Establishing productive and professional client communications while addressing incoming inquiries and requests
Managing financial and legal workflows for clients including sending and following up on pro forma invoices contracts approvals and final invoice generation
Collaborating with the holding company s finance department to execute customer financial operations and ensure complete payment resolution
Monitoring outstanding balances and receivables while providing timely updates regarding overdue accounts
Liaising across internal teams such as Finance Legal Sales and Support to advance client matters efficiently
Creating and maintaining periodic customer and financial summaries via Excel and Google Sheets
Documenting logging and tracking all commitments and client requests until final settlement
Uncovering client pain points requirements and growth avenues during interactions escalating them effectively to appropriate teams
Contributing to customer operations optimization to elevate processing speed and operational accuracy
Grasping technical product mechanics quickly to evaluate and resolve customer challenges
Requirements
Strong follow through and a results oriented mindset Capacity to oversee multiple concurrent tasks and pursue them persistently to completion
Organization and attention to detail Keen focus on accuracy particularly within financial records documentation and reporting
Effective communication Aptitude for professional engagement with clients and internal stakeholders conveying details transparently
Patience and a customer focused approach Skill in addressing customer needs constructively while managing demands thoughtfully
Proficiency in Excel and Google Sheets Proficiency in drafting structuring and evaluating actionable data reports
Accountability Personal ownership of designated duties ensuring thorough execution
Cross functional coordination Talent for partnering across distinct teams and individuals to drive initiatives
Business acumen and strong observation skills Capability to spot operational gaps client demands and opportunities sharing them promptly
Nice to have
Prior background in account management customer success financial tracking or sales operations
Familiarity with pro forma invoicing billing practices and debt collection procedures
Experience constructing operational or financial reports while processing large datasets
Understanding of digital marketing ecosystems online ad tech attribution models or marketing automation systems
Benefits
Opportunity to work with a talented team of engineers on cutting edge technology
A dynamic working environment with a culture that is open innovative and performance oriented
Supplementary health insurance
Employee financial benefits and credit facilities
Various on site entertainments
Customer Relations Specialist
در صورت مشاهده ناقص به راست بکشید
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام رزومه خود را ارسال نمایند
شرکت کافه بازار
نحوه همکاری تمام وقت
نوع همکاری حضوری
مدرک تحصیلی مقطع تحصیلی اعلام نشده
سابقه کار سابقه ندارد
حقوق حقوق توافقی
جنسیت آقا و خانم
شهر تهران